Shipping & Returns

Delivery

  • All prices on the Sparkles the Dog Limited store are in US Dollars
  • International customers please note: The prices within the online store do not include relevant overseas duties and other customers charges that you may incur
  • For your security, all transactions are processed through Pay Pal.
  • International credit cards are accepted, and will be processed in US Dollars. For an indication of current exchange rates please refer to the currency converter in this website or please contact your financial institution

Within NEW ZEALAND

  • Total purchase: $3.50 Shipping - Delivered by Economy Post
  • Total purchase: $6.50 Shipping - Express courier Post
  • Please allow 3 working days for delivery
  • GST of 15% must be added to the total item cost

International

  • Total purchase: Flat rate of $8.50 Shipping - Delivered by Air Mail
  • Total purchase: Flat rate of $55.00 Shipping - Express courier Post
  • Please allow 5-12 working days
  • If you require Express Air Mail, please advise although there will be an additional cost incurred
  • If you require insurance, please advise although there will be an additional cost incurred
  • If no one is home to accept delivery, local postal guidelines apply
  • No COD's or PO Boxes
  • Sparkles the Dog Delivers to:
    New Zealand Australia
    United States Canada
    United Kingdom Ireland
    South Africa France
    Netherlands Italy
    Denmark Sweden
    Norway Germany
    Japan Singapore
    Hong Kong Malaysia
    Switzerland China

For other international destinations, please contact us.

Returns
We are happy to exchange for Change of Mind, if returned to us unworn, unwashed and with tags included within 3 weeks of purchase date. If you choose not to exchange immediately, a credit will be applied against your account for your next purchase. Refunds will only apply if goods are faulty and returned with details of any alleged faults.

No exchange on Sale Items.

Please send all returns to:

Sparkles the Dog Limited
30 Hawkestone Street
Thorndon
Wellington
New Zealand 6011